The entity msdyn_ocvoicemail does not allow editing.

Business impact:

As a CSR, they would like the option to select from different status reasons when Closing a voicemail. Close Voicemail option marks a voicemail as completed and moves it to the closed work items view. To better align with our call center workflows, I’d like to add custom status reasons to the voicemail records to include more choice items.

These additions would help our agents more accurately reflect the outcome of voicemail interactions and improve reporting and follow-up processes.