2
Need a way to track the usage of agent script:
1) Need information including: country, supervisor, agent, week, day, time, usage number,
2) Assign agent script with more than one language (currently can only assign one language to the agent)
STATUS DETAILS
Planned
2024 Release Wave 2
Administrator on 1/29/2024 3:06:13 PM
Planned and targeted post april release