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Hi, We are working with external sources in which customer do enter remarks on invoices, products and services. One source is a portal the other source is scan software. For any of the remarks we do need to react within a number of days by law. Therefor all these complaints \ questions \ remarks have to be created as a case linked to the customer + invoice etc. Instead of manually creating the case we do need an Odata element to automatically create the case with is references.

Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Today there is a DMF entity that is explicitly not enabled for odata, as it contains many fields and isn’t tailored for a specific role. You can absolutely extend or copy that entity if you believe you can use as-is or take our entity as a basis for a role-tailored entity.

Sincerely,

Ryan Sandness