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Instead of canned responses implement reply suggestions based on machine learning and what responses have been sent in the past to these kinds of messages. So when I reply to a e.g. a question present me with answers I or other team members have given in the past  and let me select the appropriate one.

Category:
STATUS DETAILS
Rejected
Ideas Administrator

Canned Responses are currently not planned for upcoming releases. Please vote if you would like to see this Feature adressed.