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We would really like to see post-chat survey feature being made available as soon as possible to allow migration away from CafeX LiveAssist.
STATUS DETAILS
Completed
Administrator on 4/7/2023 6:36:49 PM
Post Conversation surveys are supported natively as a part of Omnichannel.
Configure post-conversation survey | Microsoft Learn
Thanks for your interest in this feature!
Jonathon Nelson
PM, Microsoft