Agents deal with several chats at any given moment and prefer to have the "Quick Replies" open in a session tab next so they can easily search and find the relevant Quick Reply. Agent can manually achieve this by clicking the "Quick Reply" icon in the conversation panel and then clicking the "View All" button. This is time consuming for agents as they have to do this on every chat they receive.

It's preferable that "Quick Reply Preview" tab is automatically opened and populated when agent accepts a chat.

We tried adding the "Quick Reply Preview" control to a custom chat Session Template (Agent Experience > Workspaces > Session templates). When the agent accepts a new chat, the "Quick Reply Preview" tab opens for the agent but is NEVER populated - all they see is the spinning loading icon.

Please enable "Quick Reply Preview" tab is automatically opened and populated when agent accepts a chat.