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The audit history tables need to be accessible from Power BI. It isn't logical to hide this data behind custom coding knowledge (with no available proper guides or explanations or any real support either).

Our analysts need the audit history information. We need to know when and why case files are changed and from what to what on a regular basis.
STATUS DETAILS
Declined
Ideas Administrator

Thank you for reaching out. Would it be possible to provide more context into what data you are looking to use here? 
And are you using the out-of-box analytics reports? 

Comments

J

That is to say, specifically the old value and new values.

Category: Customer Service Insights – BI Analytics