In the documentation Customize and view Power BI reports in Dynamics 365 Contact Center, the following instruction is provided:

"Select Access, and provide Contributor access to your report authors and Viewer access to users who view these or any other reports built in this Microsoft Fabric workspace. If you plan to embed the report back to Dynamics 365 Customer Service, you must provide Member access to the supervisors for them to view the embedded report within the Copilot Service workspace."

This indicates that Member access is required for users to view embedded reports in Dynamics 365 Customer Service / Contact Center, even if they only need to view the content.

That makes the feature (Embed report in Contact Center) unusable from a security perspective.

We need a viewer access to avoid anyone to be able to customize reports via the Power BI workspace.