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After introducing New Look in Dynamics 365 sales and case management, the "New Look" enabled Case Type filed and case priority filed value are break down into multiple row. if it does not fit width of the drop down which creates confusion to the user that the value in the drop down showing as two rows for single value. In the "Old Look" value for the case type field is not break down into multiple rows even the field value length is more than the drop down width. Our customer is not happy about this design changes, we are suggesting to change the design of new look dropdown's for case type and case priority as same as "Old Look".


Category: General
STATUS DETAILS
New