Hi Team,

Since Inspections is such a useful feature why tie it up only to field service ? This is a common scenario to have Questionnaire to be filled up for

1. Case
2. What are the steps followed (captured in KB) and capturing the answers
3. Conditional Health questions ( if case is a for a hospital)
4. CheckList for the CSA ( templated) to fix the issue (KB is more documentation based but not a checklist)
5. Sales
6. Checklist to be completed and conditional information to be captured before accepting an opportunity as Account
7. XRM situations
8. Enquiry questions etc.

Applications are countless. Though Customer voice is there , It is primarily designed to capture responses from external customers ( missing capabilities as lookups etc.) not relevant for System Users of dynamics. Hope this taken into consideration