When a Ship-to: Custom Address is chosen for a sales order in the Shipping and Billing tab, there is no ability to put a phone number. When it comes to courier shipments, they often times need a phone number for the ship to address in case there is a problem with the delivery.
Although the contact field is long enough to add a name and phone number it is not intuitive to users as normally contact means a person and phone no. means a phone number.
Comments
There's even a field called "Phone No." in the Ship-To Address table.
I'd love to contribute with this change in the contribution model pilot.
Category: Sales
The phone number is required by all major US carriers - FedEx, UPS & US Postal Service.
Category: Sales
Several customers importing e-commerce orders have the same requirement. Why is it that the Phone number is available everywhere but, in the Ship-to Address information? Carriers require a phone number even if they don't use it.
Category: Sales
Business Central Team (administrator)
Thank you for your feedback. We are considering resolving this product suggestion through open source contributions from our community.
You can contribute by assigning yourself on following GitHub issue: https://github.com/microsoft/BusinessCentralApps/issues/517.
Sincerely, Business Central Team