When the agent accept the voice consult, her/his status should change to Do not disturb in order to not receive further calls.
Comments
Must have feature in our context as well!
Category: Voice - Call controls
This has become a real problem in our implementation as we use the consult feature heavily and the person who is consulting regularly receives calls while he is on a consult. Seems rather intuitive that this should block capacity.
Category: Voice - Call controls