1
Wish there is a future option to integrate with Amelia https://www.ipsoft.com/amelia/
for purpose to easy close support tickets and potentially ledger post certain cases to internal consulting projects or general ledger (e.g. accounting for potential feedback, IT support tickets, other.)
Not featuring integration with Amelia, user may potentially not easily visualize and ledger accrue account for cases with potential feedbacks, in addition may not easily automate the closing of supporting tickets.
for purpose to easy close support tickets and potentially ledger post certain cases to internal consulting projects or general ledger (e.g. accounting for potential feedback, IT support tickets, other.)
Not featuring integration with Amelia, user may potentially not easily visualize and ledger accrue account for cases with potential feedbacks, in addition may not easily automate the closing of supporting tickets.
STATUS DETAILS
Inactive
Administrator on 4/23/2022 12:17:22 AM
Thank you for your suggestion. After careful consideration, we’ve decided not to proceed with this functionality at this time.This posting is provided “as is” with no warranties, and confers no rights.