Hi,

As we know that in Release Wave 1 of 2023, we got a new feature that when we use 'Add To Queue' feature, the popup contains current queue as auto selected by default.

As per my understanding this feature came so user can check the current queue easily.

But for some projects it's increasing user click if they want to route the case to any other queue they first need to remove the current queue as selected by default then select other queue.

So, if we have one option to turn it on/off then it will be very useful for all projects if any project wants to have it they can keep it turned on otherwise they can simply turn it off.

Thanks,