Today, we tested the Copilot Chat integration in Microsoft Dynamics 365 Business Central and compared it side by side with Microsoft 365 Copilot. The difference in quality and performance was like night and day.

The Copilot Chat in Business Central, especially when used for documentation-related questions, is extremely slow. The responses often do not match the question well, lack intelligence, or are not very helpful. In some cases, Copilot Chat either responds with “I don’t know” or returns an error.

In contrast, when we asked the same questions in Microsoft 365 Copilot, the responses were immediate, well-articulated, and consistently relevant. We explicitly included “Business Central” in the questions so Microsoft 365 Copilot clearly understood the context. The quality of the answers was significantly better and always aligned with the intent of the question.

Therefore, we strongly recommend improving the answer quality, intelligence, and response time of Copilot Chat in Business Central so that it matches the level of Microsoft 365 Copilot.

Alternatively, integrating Microsoft 365 Copilot directly into Business Central would be a highly effective solution.