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When using goals in Dynamics CRM you only can create goals with SUM fx Amount money or COUNT fx number of records.

A lot of goals uses the AVERAGE formular. Let's say we would set up a goal for average time used on a case or average satisfaction for customers using our service. These roll-up formulars are not selectable.

Please implement these roll-up formulars in the product ASAP.

STATUS DETAILS
Under Review

Comments

K

Thank you for your suggestion. We are considering this functionality for a future release of CRM. Palak Kadakia

Category: Forecasting, Goals, and Territories