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When using goals in Dynamics CRM you only can create goals with SUM fx Amount money or COUNT fx number of records.
A lot of goals uses the AVERAGE formular. Let's say we would set up a goal for average time used on a case or average satisfaction for customers using our service. These roll-up formulars are not selectable.
Please implement these roll-up formulars in the product ASAP.
STATUS DETAILS
Declined
Comments
Thank you for your suggestion. We are considering this functionality for a future release of CRM. Palak Kadakia
Category: Forecasting, Goals, and Territories
Administrator
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.