When you wish to transfer a voice call to an external number, you must use the dial pad or type in the number to send the call to. There is no option to search in this form, e.g. for an external organisation who subcontracts to you.

You can use the Dataverse search to find the organisation, but you still have to find the phone number and copy/paste it (and add the country code if the numbers are not stored that way) which is time consuming.

It would speed things up greatly if you could have a search option which could be set in configuration to look up specific contacts/ accounts and be able to select the organisation or person and click to transfer the call to them.