Background -

Using the "Receipt Format Designer" tool can be a challenge and is very dissimilar to other form building tools that Microsoft uses. Unfortunately, I have used this tool and found the several weaknesses including:

• Difficultly of using this design tool on a smaller display (e.g. a laptop or tablet screen).
• It is time consuming to get the objects placed where you want on the screen.
• Formatting is not very robustly implemented.
• There is really no "tool tip" or any other indicator that I have found explaining what is contained in the fields for the receipt.
• The look and feel is "windows-like" and is inconsistent with the way other Windows products handle form design/build.
• No really good integrated ability to "preview" what my document will look like for receipts (currently, I am find myself running the 1070 and 1090 distribution jobs in our dev environment and testing a new transaction in POS every time I want to see that results of the layout changes.)

Recommendation:

I believe Microsoft has a significant opportunity to leverage the technology used in Microsoft Forms by integrating a "Lite" version of Microsoft forms for D365 to be used to, at minimum, create/update receipt formats for the POS as well as create/update screen definitions for POS.

You probably could even "take some business away" from businesses like FormPipe/Lasernet that offer tools that integrate with D365 and offer your own add-on for creating the templates and generating the documents for common business documents that the other tools are used for currently by businesses that have implemented D365,