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Add a measure to Omnichannel Realtime report should allow show calculated “duration” for current status based on "Status Since" and current time in Agent report. This allows supervisors to monitor offline activity times for agents 9e.g. when on Lunch, break etc.)
STATUS DETAILS
Under Review
Administrator on 11/21/2023 6:30:22 AM
Thank you for sharing this idea. We will take this feedback under consideration.