We primarily sell to Canadian customers, however some customers have a headquarters in the US. Our Primary contact/bill to would be the US company, but we are shipping to their Canadian counterpart. When the order is put in, the Bill to and Ship To addresses are filled in at the document level, but notice the ship-to Country Code– it STAYS as US, but all other fields including the Country have changed to the Canadian records. If we look at the Address Cards, we see that the US address does say US, and that the Canadian Address does show CA This happens with transactions from within SOP and Field Service