Comments
This feature would provide clear operational value for Customer Service teams.Today, when users need to print an email from Dynamics 365, they often have to open or download the message outside CRM and print it locally. This creates unnecessary manual steps, reduces efficiency, and breaks the continuity of working directly inside Dynamics 365.A native Print button on the email form (and ideally also in Customer Service Workspace / Copilot Service Workspace) would improve usability, save time, and simplify operational activities where a printed copy of the communication is still required
This is a critical enhancement addressing a clear inefficiency in the current process.Restarting the entire workflow for every Change Request—regardless of how minor—creates unnecessary delays, redundant approvals, and operational overhead. Most changes (e.g., quantities, dates, dimensions) do not require a full re-approval cycle.In addition, this approach results in losing the workflow history, as a new workflow instance is created each time, which impacts traceability and auditability.Allowing the workflow to resume from the current state, with re-approval only for impacted steps, would significantly improve efficiency, preserve workflow history, reduce cycle time, and enhance user experience without compromising governance.
We are experiencing the same challenge in our organization.In our case, even minor updates to a Purchase Requisition trigger a full workflow restart, requiring all previous approvers to review and approve the request again. This significantly delays the procurement cycle and creates unnecessary workload, especially in scenarios with multi-level approvals.From a business perspective, many of these changes do not impact the original approval decisions, and restarting the workflow adds no real value. Instead, it leads to user frustration and reduces overall process efficiency.We strongly support the idea of introducing more flexible workflow behavior, such as resuming from the last completed step or re-triggering only the impacted approvals. This would better align the system with real business needs and improve user experience significantly.