Example where this would be extremely beneficial for:
Being able to quickly copy and paste Case Numbers to team members and other service providers.
Being able to quickly copy titles and then searching for existing or similar cases.
Comments
I agree, I submitted an enhancement request for this several weeks ago too
https://experience.dynamics.com/ideas/idea/?ideaid=67d9b22e-50cb-e911-b083-0003ff68f1ff
Category: Unified Interface
In addition, in the Web Legacy, there are so many hyperlinks within the emails, in the CSH so with only one click, the Agent will be in the Account or Contact without the need to copy and paste and then search. It will be great if this can be available in the CSH, it will promote the user adoption.
Thank you
Category: Unified Interface
Totally agree. The few seconds our users save for each time they are able to do this in their daily task can amount to a lot of time savings collectively.
Category: Unified Interface