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My business users complaining that they need to open each portal comment from the Customer Service Hub Timeline just to know if there is an attachment. Make the UX of Portal Comment much better by displaying the Notes attachment associated with it. Customers will be happy if they can identify which Portal Comments has attachment.

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

Comments

M

Our customer is also looking for this feature. In general, the look and feel for portal comments should be the same as it is for emails in both, the portal timeline and timeline in Dynamics itself.

Thanks
Patrick

Category: Customer Service Hub