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Upon verification, we confirmed that connections from Outlook are counted as active users in the Power Platform's Management Center analysis reports.


(Verification Summary)

The verification shows that if you have applications such as Copilot for Sales or Dynamics 365 App for Outlook installed in Outlook, you will appear as an active user only when accessing from Outlook.


(Proposal)

In its current state, it counts connections from Outlook as well, making it impossible to accurately determine Dynamics utilization.

We believe that by counting only connections purely from Dyanmics, it would be possible to see the utilization of Dynamics only, which would be useful for client management.

Category: Admin Center
STATUS DETAILS
New