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With multiple customers we are facing the requirement that multiple legal entities are required that support different functions.

Basically the already supported intercompany scenario's where all inventory is owned and managed/stored in one legal entity and (multiple) other legal entities operate as the selling entities.

In this specific requirement the selling legal entity is a Retail organization with online stores, call center and a brick and mortar store. Also this company does not own any physical stock, also no inventory is kept in store, as the store is located at the warehouse of the stock keeping company.

When a customer orders in the store at the counter, via the CPOS a customer order is created which creates the intercompany chain (intercompany purchase order, and intercompany sales order related to the original sales order in the retail company). Products are picked, packed and invoiced in the wholesale company, which automatically triggers the packing slip and invoice of the original sales order and products are handed over to the customer in the store of the retail company, or customer is send to the appropriate warehouse to collect the products there.

During this order entry process it is quite common that the CPOS user needs to check available inventory in the intercompany warehouse either to inform the customer if products are available yes/no, but also to check if customer needs to be directed to the correct warehouse for collecting the products.

By standard is it possible to setup Fulfillment group assignments and link this to a store, to support inventory lookup from the POS. In the Fulfillment group assignments it is unfortunately not possible (in version 10.0.8 Update32) to select warehouse from another legal entity. In a prior version this setup was supported, however in the CPOS still no intercompany inventory (warehouse from other legal entity) was shown, but only the warehouse (Store) as part of the selling legal entity was shown, which never has any physical inventory.

The intercompany on hand inventory lookup as described above is available from the call center sales order form, so why not have this available from the CPOS as well? It would require the Fulfillment group assignments setup to allow selecting warehouses from other legal entities and expand the inventory lookup function from the CPOS to also show the Intercompany on hand.

Also in situations where customers have multiple legal entities which own their own inventory and stores are part of different legal entities this requirement would be valid to be able to check inventory in stores that are part of another legal entity.

Thanks for considering this idea and support is much appreciated.

Rgds,
Harold.

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this product suggestion! We will continue to monitor the idea and votes to determine its consideration / prioritization in our future release. - Boyce Zhu, Senior Program Manager, Dynamics 365 Commerce

Comments

H

Do we have any updates on the review status for this @Boyce Zhu ?

Category: Inventory management

H

Hi Corey Warawa,

Thanks for backing this idea, much appreciated!

Rgds,
Harold.

Category: Inventory management

H

This is an extremely common scenario for many Retail customers. In our situation, we have multiple legal entities with stores in each that sell nearly the same assortment of products. In the scenario where a product is not available at a store, they need the ability to indicate to the customer what other store(s) have the product across all stores in the fulfillment group.

Honestly, I'm very shocked that this does not currently exist.

Category: Inventory management