Hi Microsoft,

The current Document Routing Agent (DRA) provides essential printing functionality for on-premises and hybrid environments, but it has limitations when running on the latest Windows Server versions (e.g., Windows Server 2022 and beyond). To ensure seamless operation and future-proof deployments, I propose the following updates and enhancements:

1. Full Compatibility with Newer Windows Servers

• Officially certify and optimize the DRA for the latest Windows Server releases.
• Include automated checks during installation/updates to validate system requirements.

1. Enhanced Logging and Diagnostics

• Introduce verbose logging options for quicker troubleshooting of printer-related issues.
• Provide a built-in diagnostic tool that tests connectivity, printer availability, and performance metrics.

1. Improved Configuration Management

• Allow centralized management of DRA settings across multiple servers, enabling easier deployments in large or multi-tenant environments.
• Introduce role-based access control (RBAC) for configuring and monitoring DRA instances.

1. Performance and Reliability Upgrades

• Optimize spool handling for high-volume printing to reduce bottlenecks.
• Implement load-balancing or failover capabilities between multiple DRA instances.

1. Security and Compliance

• Ensure encryption of print data in transit and at rest.
• Align with Microsoft’s recommended security baselines for Windows Server, including secure protocols (TLS 1.2/1.3) and updated cipher suites.

1. User-Friendly Interface and Monitoring

• Introduce a modernized user interface for local administration.
• Provide real-time status dashboards and email/SMS alerts for printer errors or outages.

By updating the Document Routing Agent to fully support the latest Windows Server platforms and incorporating these improvements, organizations can achieve more stable, secure, and high-performance printing within their Dynamics 365 environments. This will reduce downtime, simplify troubleshooting, and ensure a future-ready solution for both cloud and on-premises deployments.