Scenario - Summary:

In Dynamics 365 Finance and Operations, when the call center parameter 'Submit when cleared' is set to active, the expectation is that clear holds should work like 'clear and submit.'

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Expectation: clear order hold + complete check of the sales order

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This Expectation does not always apply.

OK  - for Call Centers orders

not OK - for Online Shop sales orders

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Explanation:

For the Online Shop Sales Order, the Order hold gets cleared, but no sales order check is being performed

The “Submit when cleared” setting is a Call center parameter and is intended to apply to Call center orders only.

Microsoft’s documentation explains that this switch exists to ensure that, when a hold is cleared for a call center order, the order goes through the call center submission logic (including the required payment validation/authorization steps).

For non‑call center orders, such as Online Shop / e‑commerce sales orders, clearing a hold can remove the hold record but does not necessarily trigger the same “submit/complete check” logic. 

The “complete check” occurs for Call center sales orders but not for Online Store sales orders.

What this means:

• For Call center orders, enabling Submit when cleared helps ensure that clearing a hold behaves like a “clear and submit” flow as part of the call center process. 
• For Online Shop orders, the same behavior is not guaranteed because the parameter is not designed to govern online/e‑commerce order processing flows.

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Expected behavior / NEW Idea:

• MS should extend the presented Call Center logic for the Online Shop orders as well
• For Call center orders and ONLINE Shop orders enabling Submit when cleared helps ensure that clearing a hold behaves like a “clear and submit” flow as part of the call center process.
• when holds are cleared for Online Shop sales orders, the system explicitly triggers the required sales order validation/submission logic - as currently it is not available by design.