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Enhancements to the Customer Service hub app

Shohei Kikuchi on 10/13/2022 6:53:51 AM

The features described in the docs below are currently only available in CSW and OCS.

URL : https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-customer-service/enhanced-settings-ai-suggestions-knowledge-articles-similar-cases

URL : https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-customer-service/auto-enabled-ai-suggestions-similar-cases-knowledge-articles


For users using Customer Service Hub app, being able to use the Dynamics 365 Customer Service as a feature is very beneficial for users who primarily use this app.

Category: Unified Interface
STATUS DETAILS
New