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Future option to route a chat conversation to a group of team members might be potentially beneficial in the event potential vote may need to be reach before reaching an answer to the customer-consumer.
STATUS DETAILS
Completed
Administrator on 7/31/2023 4:27:41 PM
This is feasible today by setting up a queue of agents and initiating a transfer to queue. See more here: Omnichannel communication panel (Conversation control) | Microsoft Learn
Jonathon Nelson
Product Manager, Microsoft