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When creating a new sender for a Brandprofile the name of the sender record is generated by the "From Name" field.

However this leads to a bad user experience when a user wants to change a sender in an email.


Example datastructure :

Brandprofile (Name = Contoso Business Unit A)

-Sender record 1 (From Name = Name of the sender Record = Contoso LTD, From Email = marketing@contoso.com -> default)

-Sender record 2 (From Name = Name of the sender Record = Contoso LTD, From Email = events@contoso.com)

-Sender record 3 (From Name = Name of the sender Record = Contoso LTD, From Email = news@contoso.com)


Scenario:

-> User opens an Email and choses the Contoso Business Unit A Brand Profile.

-> User wants to change the sender from marketing@contoso.com to news@contoso.com

-> User uses the Sender Lookup to find the sender record which has configured the news@contoso.com email

-> User finds 3 Sender records with the name Contoso LTD

-> User has no clue which sender record has to be choosen to send via the news@contoso.com email


Further more the lookup view in the sender entity is not customizable. So there is no workaround possible (like adding the From Email Field to the lookup search collumn.


Please change this as this seems to be a failure when designing the functionality.


Category: Email
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