Without the ability to reflect applied credit notes to invoices impacts the business at 100% given on a daily basis, invoices are paid through customer’s remittance or by applying credit notes, which is 100% of the time using credit notes. I cannot stress the factor that credit notes are issues on a daily basis and then applied generally immediately to another open invoice. Hence the importance to reflect the balance being affected via payment and credits.
It is NOT compliant to manually manipulate the invoice only to reflect the balance to have been applied with the credit notes, since on all reprint of “original invoice”, it will print with a remaining balance that doesn’t show where the credit note amount was actually applied. Genetec gets audited at the very minimum once a year, if not twice. Anyone can reprint any original document from DFO and that will cause an issue to not appear as the balance has been fully cleared (either via credit notes in full or partly / customer’s remittance).

As explained above, every single day, Genetec issues credit notes. At the moment, the only product line we have implemented in DFO are intangible services (Training & Marketing/Tech Partner (R&D)), which the need to issue credits still occurs, especially during this pandemic where our customers (Integrators) may not attend to training sessions; hence, AR needs to credit the invoice.
Once we move all the rest of Genetec’s product lines to DFO, 100% of the time credit notes are requested every day and needs to be applied everyday in order to immediately reflect on their amended invoice and statement.

The workaround is not compliant to invoicing and crediting standards, which is to export the invoice to Word document, manually modify the balance to $0 then save it back to PDF. This is not compliant because an AR clerk had to tamper with the original documents and none should ever be. Like I also explained on point 1, d