On the Customer service hub, when a subgrid's width is decreased it shows an icon against each row. The icon has some initials is there a way to customize this and show meaningful initials instead

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It appears that the initials on these icons are derived from the primary name field of the entity, where this works ok for OOB entities the behavior is unpredictable for custom entities whose primary name field might not always be a meaningful text value.
Having the ability to customize these initials is especially handy when showing custom entities on the customer service hub to give a much better user experience.

Category: Unified Interface