Comments
The risk for not having this function could cost a company thousands of dollars in bad debt. This should be a simple fix...not releasing the customer for order entry or shipment only allowing payments to be applied. Many times customers are in collections, with attorney or are on a repayment plan. The time involved and the risk of loss is high if each time a payment is made, AR or Credit has to reopen and the close the account.
Category: Sales
Agree. Would love the functionality to accept a payment from a customer while the customer is on hold. Currently we have to release the hold to accept payment then place the customer back on hold, which runs the risk of customer orders going through and is also a very manual process.
Category: Sales
Need to be able to still post payments to customer's on hold
Category: Sales
Business Central Team (administrator)
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team