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Update the way that the underlying system logic behavior works, when the actions of selecting a record from an advanced lookup and opening/creating a new record, to improve the Lookup option for Recent Used Items.


When selecting a record, it typically entails clicking on a specific item within a advance lookup or grid view in Dynamics 365. This action visually highlights or distinguishes the chosen record, indicating it as the currently selected item.

However, the act of selecting a record does not inherently imply viewing or engaging with its detailed information, thus the system does not retain the record ID(b977775b-87d0-ed11-a7c6-0022489b492f) of the selected item from the advance lookup as last session record id (Since the selected is not open or created at that point where the CRM keep the record id as recent session.) At this point the system is capturing current record id(292f561b-dbef-ed11-8849-0022489b46b5) session and not the related selected related record of advance lookup record id(b977775b-87d0-ed11-a7c6-0022489b492f) session.


Conversely, opening a record commonly follows the selection of a record. When a record is opened, Dynamics 365 presents its comprehensive details in a separate form or page. This interface offers an expanded view of the record, allowing users to review and modify various fields, related records, activities, and pertinent details associated with the selected record. At this juncture, the system stores the related advance lookup record id(b977775b-87d0-ed11-a7c6-0022489b492f) in its memory as part of the current session and also labeling it as a "Recent Record".

In summary, selecting a record serves as a preliminary action to highlight the chosen item, while opening a record involves accessing its detailed information in a dedicated form or page within the Dynamics 365 application, thereby capturing the record id as a "recent record".


Therefore, while experimenting the Lookup option in Recent Used Items, it does not serve it's purpose unless you actually open the record you want to use frequently as recent used items.


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