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suggest add a timeout function: if a livechat conversation after xx mins of inactivity,then auto send notice message and auto end this conversation.
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https://learn.microsoft.com/en-us/dynamics365/customer-service/auto-close-conversation
Category: Live Chat
Administrator on 3/4/2024 5:06:12 PM
We are considering this for a future backlog item. Please continue to add comments and suggestions as you see fit.
Jonathon Nelson
Product Manager, Microsoft