On the agreement booking setup we can set a prefered resource and a prefered start time. The naming for those fields leads me and the users to think that the system will be smart and schedule the order around the start time you set when the technician is free to do work. This is specially confusing since we also have the fields pre/post booking flexibility in the same section, leading us to belive that the order will be scheduled in "prefered start time" +- pre/post booking flexibility.

The ideal solution would be to improve the functionality to take technicians schedule into account but changing the naming would also help.