9
It would be useful have the possibility to setup up if the agent capacity has to be released or not, when a conversation comes into a wrap-up status, also if the agent doesn't "close" the conversation.
Category: Live Chat
STATUS DETAILS
Completed
Ideas Administrator

Thank you for your valuable feedback. We have implemented this feature now. Find more information here.

Stay informed of the latest updates for Omnichannel for Customer Service by visiting our Release Notes page.

Regards,
Naman Agrawal
Program Manager