Let's take the example of the 2024 wave 1 release update. In this case, the customer had disabled the new look feature using a setting via solution before the force update. However, after the force update to the 2024 wave 1 release, the feature was turned on again in the production environment. This caused significant inconvenience and confusion for users, as they had to rollback their customizations and apply the new setting to disable the new look feature. Additionally, it required additional effort to modify other configurations and educate users. This issue could potentially occur with other features as well. The mandatory rollback of system customization settings without prior notification is unreasonable.

The best experience would be to ensure that updates are backward compatible. If not, it would be beneficial to provide specific notifications to us before the force update takes place.