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When using the Chrome browser, PDF attachments cannot be previewed in Dynamics 365 Sales.

Kazue Ohara on 7/23/2025 7:48:47 AM

Some users are unable to preview PDF attachments in email messages within Dynamics 365 Sales when using the Chrome browser.

As a result, this issue is significantly impacting their work.

We kindly request that this issue be resolved as soon as possible.

Category: General
STATUS DETAILS
New

Comments

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RE: When using the Chrome browser, PDF attachments cannot be previewed in Dynamics 365 Sales.

Henry Groft on 8/6/2025 10:50:39 AM

This is a common compatibility issue with Chrome's built-in PDF viewer that can frequently interfere with web applications. You can often resolve it by going to Chrome's settings and enabling "Download PDF files instead of automatically opening them."

Category: General