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Users should have the ability to select a Return-From address, based on the Ship-to Addresses, to be used on Sales Return Orders.

Today, BC allows for Ship-to Addresses when selling, but it does not have a compatible workaround when return goods.
Category: Sales
STATUS DETAILS
Needs Votes

Comments

M

Huge source of frustration within our company. The copy document function would be nice if it had an option to include the original shipping address as part of a "Collect from" section.

Category: Sales

M

To maintain compatibility with existing sales tax API's such as Avalara, I would recommend to use the Ship-to Address as is, but Copy Document should copy the Ship-to address exactly as is from the copied document, so that sales tax is calculated using the same ship-to address the order was sent to originally. Then add a Return-to Address to the Return Order/Credit Memo which then prints on the RMA separately along with the original Ship-to Address.

Category: Sales

M

THe ship-to code is on the sales return and sales credit when created via a copy document from the original document but it is not visible or editable and a bit confusing. I agree a return from field would be valuable and should be populated with the ship-to code information when a copy document is done.
This is especially valuable for calculating taxes.

Category: Sales