Related to Issue #2401050010002622
The Buy Box Module currently allows the user to become deadlocked and not able to select all valid Product Dimension combinations.
Here is a link to an example:
See ticket as I cannot paste the link here
To reset the fields, you have to clear the URL parameters, but you can see in the screenshots that the combination of Size, Color, Style create a deadlock between Size and Style.
On Style the options are “HD Stackable Case, King KBAR Mouthpiece” (KBAR for short) or “HD Stackable Case, King KEU Mouthpiece” (KEU for short). On Size the options are “Large Shank” (Large for short) and “Small Shank” (Small for short). KEU maps to Large and KBAR maps to Small. Either combination is valid for both color options. When Large is selected the only option for Style is KEU but once KEU is also selected it is no longer possible select Small or KBAR and vice versa.
Yes, if you go to major retailers (Amazon is an excellent example) as you pick your product options, if an option is no longer available due to your choices, the invalid options will disable and visually fade / grey out. You can still clearly see your choices, but it’s clear that a choice is not available for that particular item or combination of features. Like Jeff said, by totally deleting them you can force the user into a funnel with no escape as you can’t back up your choices.
Generally, there’s a multitude of ways to do this via HTML, JS, React, and so on. A simple solution for Dynamics would be to do something like:
Toggle the disabled attribute instead of wholly deleting the line item. That way, no matter what the user chooses, the options are always there, and they can easily change their mind if that particular product quality is needed.