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Currently, you can only configure whether or not the chat pre-survey appears. My client needs that only appear when there are no agents available so as not to lose contacts.
Category: Live Chat
STATUS DETAILS
Needs Votes
Ideas Administrator

Given the current implementation, we provide pre-chat surveys whenever a chat is available inside office hours and is rendered. As the current implementation supports more scenarios than requested, we will investigate the need for further on/off customizations for the pre-chat survey. We will update this if taken into the roadmap.

Jessica Li

Product Manager