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Be able to configure the chat pre-survey to appear only if there are no agents available

Julián Hontanilla on 10/27/2020 3:53:18 PM
Currently, you can only configure whether or not the chat pre-survey appears. My client needs that only appear when there are no agents available so as not to lose contacts.
Category: Live Chat
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 3/4/2024 5:06:09 PM

Given the current implementation, we provide pre-chat surveys whenever a chat is available inside office hours and is rendered. As the current implementation supports more scenarios than requested, we will investigate the need for further on/off customizations for the pre-chat survey. We will update this if taken into the roadmap.

Jessica Li

Product Manager