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We would really like to be able to add a sound to an incoming chat request. Now the notification is a visual one, where you have keep looking at the screen. If you minimize the window with Omnichannel browser you will miss the incoming chat request. This makes multitasking as an agent impossible.
STATUS DETAILS
Completed
Administrator on 5/15/2023 6:02:01 AM
The mentioned customer problem is solved by the "Enable sound notifications for conversations" feature mentioned in this document
Enable sound notifications for conversations in Omnichannel for Customer Service | Microsoft Learn
Sincerely,
PM, Microsoft.