Many companies use the SLA informed to the customer in days, not just hours. Internal areas, when resolving an incident, for example, also need to have the option of choosing an SLA in days. Without this option, the only way is to create a custom SLA calculation.

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Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.


Microsoft Dynamics Customer Service Team