1
Real-time dashboard views to see when an agent rejects a chat
We have rejection rate as %, but not real-time, and specific number of rejects per agent. Can't watch the team and seeing them reject. Want to see # of chats rejected, rollup and by individual.
STATUS DETAILS
Under Review
Administrator on 2/8/2024 10:47:00 PM
Thank you for your feedback. We will take this under review.
Regards,
Dynamics CCA BI Team