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Something happens in GP where users are no longer able to customize their home page. I believe this problems stems from missing records in SY08100. When missing records are restored the user can customize the home page again.
STATUS DETAILS
Completed
Administrator on 4/5/2021 1:49:01 PM
This is fixed in 18.3 October 2020 Fall Release
https://community.dynamics.com/gp/b/dynamicsgp/posts/microsoft-dynamics-gp-2020-new-feature-blog-series-schedule-410418203