This suggestion is for the POS to provide a warning when the inventory of an item you are trying to sell is zero (as represented in D365 on-hand amounts). This will warn that the inventory of that item will go into the negative. Also, some companies may not want inventory to ever go negative, in which case it would be convenient to be able to block a sale of an item with zero inventory at the POS. This feature would not be used in the case that a customer already has the product in their hands before purchase, however, in a case where product inventory is tightly controlled and is stored behind the counter or in a back room it would be quite useful to prevent or warn about the sale of zero inventory items. In this case, the inventory problem could be discovered at the POS right away and then the company could take steps to fix it.
Comments
Dear Microsoft Team
This feature is very important in today's retail environment to prevent fraud management. Today's enterprise retailer is a combination of Company owned as well as franchisee operated brick and mortar stores.
It is must to have a check at POS Level where Cashiers cannot sell fraudulent stock and are only allowed to sell stock maintained purchased from authorized centers
Category: Inventory Management
We can't wait to have this idea implemented!! :)
Category: Inventory Management
Administrator on 3/2/2020 6:04:38 PM
Thank you for the suggestion. As you may be aware, historically inventory is not manged in the channel database and is only obtained via a real-time service call. To have to validate on-hand as items are added to the cart via RTS calls would have a potentially negative performance impact. We have recently released a channel side on-hand calculation. You can read more about it here: https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels. A next step for us will be to evaluate an feature to warn or perhaps even prevent the sale if channel-side calculation shows on-hand of 0. Please note the channel-side inventory is still just an estimation and therefore blocking the sale of an item based on this has it's risks, so this would never be standard behavior, but could be a configuration option. We have no information at this time as to when this additional warning or blocking of inventory will be funded for the product. Please keep your eye on our release plans. https://dynamics.microsoft.com/en-us/roadmap/commerce/ Thank you, Holly Haines Principal Program Manager, Dynamics 365 Commerce