In newer version of D365 Update version 9.0, If we Email a Link for any record in CRM and open URL in Mobile on any browser will redirect you to UCI Page rather than the record page. This functionality was working until 8.2 version of CRM online and no longer working in 9.0

Microsoft informed this feature has been deprecated and behaviour is expected.

"Web client generates a link without an app ID. In mobile devices accessing web client isn't supported so user is redirected to UCI. However since no app ID is present, user is redirected to app switcher page"

This is a great functionality loss for users who are on field and cannot access their computers.
Category: General
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