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In tonights Web Conference: Dynamics 365 for Customer Service - Core Customer Service Enhancements (DYN577PAL) semantic Case topic clustering was presented, which looked very promising. And with very small means you could give Thumbs up or Thumbs down to halp the AI learn or move Case topic to another cluster. It looked like a very powerful capability that must be made available for all other languages as well. For me, working locally in Sweden, I of course would like to suggest Swedish being one of the first languages to focus on.

Category: Topics
STATUS DETAILS
Completed
Ideas Administrator

Thanks for the suggestion! We have shipped support for four additional language models (Japanses, Italian, Portuguese and Simplified Chinese), bringing our total to eight languages supported other than English. More details can be found here: Improved support for topic generation for non-English case titles. In addition, any languages that are explicitly called out are supported through a mixed-language model. Please try out the capabilities regardless of the language and share any feedback in our community: https://aka.ms/csicommunity.

Sincerely,

Customer Service Insights team

Comments

J

Italian please.

Category: Topics

J

Dutch please

Category: Topics

J

Portuguese please.

Category: Topics