It is very common that a second visit is required when the job can't be completed. Reasons can be that a part needs ordering, the customer is absent or the engineer gets diverted mid travel or work to a more urgent issue. One way of handling this is to use a booking status with FS Status of cancelled, this then has the downside that no Time Entries are created eventhough the Resource will have spent time on travel or work.
So can we enable time entry creation for cancelled bookings via a switch (and show them in the scheduler depending on reason code? Alternatively we could create a new Resource Requirement based on an 'Incomplete' reason on a booking with FS status 'Completed' this should then also set the WO status to Open-Unscheduled as is not Open-Completed.